| Ordering Information
|
| Our Customer Service department is ready to assist you with
your order or inquiry Monday through Friday, 7:00 A.M. until 4:30 P.M.
(Central Time Zone). Just call 1-800-626-2142.
For pricing and availability while you wait, please call 1-800-626-2142
or Fax us at (502) 222-0714. |
|
Our Policies and Guidelines: |
| Shipments: FOB point of origin |
| Warranty: Thermal products are warranted against defects in
material and workmanship. No other warranty applies, whether
expressed or implied. In applications where heater life is unsatisfactory,
please contact us for suggestions on how heater design can be
modified to match application and increase heater life to a
satisfactory level for your application. |
| Returning Merchandise: Contact Customer Service Department
and state the reason for return. If items are being returned for
examination, give the suspected cause of failure. Thermal will
advise findings after examination. Thermal reserves the right to
repair, replace or give credit on items returned because of defects. |
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